We are available to attend unscheduled service call-outs to our contract customers all year round, 24 hours a day, including weekends and bank holidays. We have various on-call engineers available at all times. The out-of-hours service is managed personally by our Service Director, so at any time customers will be able to discuss any concerns with someone who is familiar with them and their special requirements.
All our call-outs are charged at our contract hourly rate and invoices are supported by signed, timed report sheets.
We make every effort to resolve problems in a single visit. However when this is not possible, a part that we do not carry as van stock may be required, any further remedial works would be quoted.